Legal

Privacy Policy

Last updated: April 2026

1. Introduction

Lisah-Khayil ("we", "our", "us") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, and shipping address when you place an order
  • Payment information processed securely through Stripe (we do not store card details)
  • Email address when you subscribe to our newsletter
  • Messages you send through our contact form or chatbot
  • Website usage data collected via Google Analytics (anonymised)

3. How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order, including shipping updates
  • To send newsletter updates (only if you have subscribed)
  • To respond to your enquiries and provide customer support
  • To improve our website, products, and services
  • To comply with legal obligations

4. Third-Party Services

We use trusted third-party services to operate our business:

  • Stripe — secure payment processing (including Afterpay)
  • Google Analytics — website usage analytics (anonymised data)
  • Meta Pixel — advertising measurement
  • Resend — transactional email delivery
  • Vercel — website hosting

These services have their own privacy policies and handle data in accordance with applicable laws.

5. Cookies

Our website uses cookies for analytics and advertising purposes. These help us understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. All payment data is processed securely through Stripe and is never stored on our servers. Our website uses SSL encryption for all data transmission.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information
  • Unsubscribe from marketing communications at any time

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at hello@lisahkhayil.co.nz