Question 1

Are your products 100% natural?

Accepted Answer

Yes. Every Lisah-Khayil product is formulated with 100% natural, plant-based ingredients. We use no synthetic fragrances, parabens, sulphates, or petrochemicals. Our commitment is to pure botanicals your skin can trust.

Question 2

Where are your ingredients sourced?

Accepted Answer

We source our botanicals from small artisan farms and ethical suppliers in New Zealand and internationally. We prioritise organically grown and sustainably harvested ingredients wherever possible.

Question 3

Are your products vegan and cruelty-free?

Accepted Answer

All Lisah-Khayil products are cruelty-free — we never test on animals. Most of our products are vegan-friendly. A few formulations contain raw honey, which is not considered vegan. Please check the ingredient list on each product page for details.

Question 4

Do your products contain allergens?

Accepted Answer

Our products contain natural plant extracts which can occasionally cause sensitivity in people with specific allergies. We always recommend performing a patch test before first use. Full ingredient lists are available on each product page.

Question 5

Are your products suitable for sensitive skin?

Accepted Answer

Our formulations are designed to be gentle and nourishing, making them well-suited to sensitive skin. However, everyone's skin is unique. We recommend patch testing, and if you have concerns, please reach out to us — we're happy to guide you.

Question 6

Can I use your products during pregnancy?

Accepted Answer

While our ingredients are natural, we always recommend consulting with your healthcare provider before using new skincare products during pregnancy or breastfeeding, as sensitivities can change.

Question 7

Do you use preservatives?

Accepted Answer

We use only natural preservatives to ensure product safety and shelf life. We do not use parabens or synthetic preservatives. Our products are formulated to be effective with the gentlest possible preservation system.

Question 8

How should I store my products?

Accepted Answer

Store your products in a cool, dry place away from direct sunlight. Most products have a shelf life of 12 months once opened. Keeping lids tightly closed helps preserve the integrity of the formulation.

Question 9

How often should I use the products?

Accepted Answer

Usage varies by product — please refer to the directions on each product page or label. Generally, our serums and moisturisers are designed for daily use, morning and evening.

Question 10

Do you ship internationally?

Accepted Answer

We currently ship within New Zealand only. We're working on expanding our shipping options. Sign up to our newsletter to be notified when international shipping becomes available.

Question 11

How long does shipping take?

Accepted Answer

Orders within New Zealand are typically processed within 1–3 business days. North Island standard shipping is $8 NZD (3–5 business days) and South Island is $15 NZD (4–7 business days). Orders over $120 qualify for free standard shipping. Rural deliveries may take slightly longer.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) and Afterpay — so you can split your purchase into 4 interest-free payments. All payments are securely processed through Stripe.

Question 13

Do you sell gift vouchers?

Accepted Answer

Yes! Our Lisah-Khayil Gift Vouchers are available in values from $25 to $250. They are delivered instantly by email and have no expiry date. Perfect for a thoughtful, flexible gift.

Question 14

Do you offer skincare consultations?

Accepted Answer

Yes! We love helping you find the right products for your skin. Reach out via our contact page and we'll be happy to offer personalised guidance.

Question 15

Can I return a product?

Accepted Answer

Due to the nature of skincare products, we accept returns only for unopened, unused items within 14 days of purchase. If you have received a damaged or faulty product, please contact us immediately at hello@lisahkhayil.co.nz.

Question 16

Are the products handcrafted?

Accepted Answer

Yes. Every product is handcrafted in small batches in New Zealand. This ensures freshness, quality control, and the care that only comes from small-scale artisan production.

Frequently Asked Questions